Current Openings > View All
- Customer Service, Australia
Mumbai
Eligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- MBB, UK
Mumbai
Eligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specificProcess Description
-Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
- Postpay, UK
Pune
Eligibility
- Graduate freshers are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- MBB, UK
Pune
Eligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specificProcess Description
-Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
- Outbound Sales, UK
Mumbai
Eligibility
- Graduate freshers or with experience in up selling / collections/ sales
- Under-graduates with minimum 6 months of experience out of which preferably 3 months should be in up selling / collections/ sales
- All BE professionals should have a minimum of 6 months of work experience in an international call centreProcess Description
- Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- Create a need for the customer/prospective customer to buy handset contract,second handset contracts and broadband contracts
- Identify buying signals and convert prospect to sale
- Create an opportunity and develop sales leads for other channels
- Outbound Retentions, UK
Pune
Eligibility
- Graduates with min 3 months experience in outbound sales/collections/retentions
- Under-graduates with minimum 6 months of experience out of which 3 months should be in outbound sales/collections/retentions
- All BE professionals should have a minimum of 6 months of work experience in an international call centreProcess Description
- To retain customers through a variety of outbound campaigns both prior to and after notice of termination is given by the customer
- Increase and extend customer tenure, by locking customers in for a further 12/18 months whilst providing excellent customer service by addressing and resolving any customer issues/queries
- Ensure a proactive, friendly and knowledgeable approach is maintained at all times resulting in high levels of customer care and service commensurated with company standards
- Occasional inbound retention activity as and when required
- Postpay, UK
Mumbai
Eligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- Tech, UK
Pune
Eligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
- Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet.-
- Tech / IMAD, Australia
Mumbai
Eligibility
-Graduates with minimum 3 months of experience in Tech/semi tech process
-Under-graduates with minimum 6 months of experience out of which 3 months should be Tech/semi tech specific
-Technical experience preferred
Process Description
-Handling technical customer queries with regard to mobile phones and internet
-Trouble shooting-Broadband and internet connectivity problems
-1st & 2nd bucket collections i.e reminder calls and recovery
Employee Speak
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"I have completed 5 years at 3.'People often ask Isn't it a very long time to stick around with a particular organization.' My answer to this question is why not, if the nature of business is ever"
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-Viral Trivedi, Ireland Ops -
"The sole purpose of me still 'Being 3' or 'Being with 3; is that I love the environment & the Culture. Everyday is a new day & there is so much to look forward to & learn. I am very"
-Sydney Fernandes, Australia Ops
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